Tsurugi Kenshin FAQ And POLICY

What payment methods do you accept?

At Tsurugi Kenshin, we accept various payment methods to provide convenience and flexibility to our valued customers. You can make your purchase using major payment sirvice such as Visa, Mastercard, and American Express. We also accept payments through PayPal, shopPay a secure and trusted online payment platform.

How much does shipping cost?

International shipping: 3,000 yen shipping charge (excluding remote areas).
*Shipping costs vary for remote areas such as Australia, New Zealand and Canada.
All orders are shipped directly from Japan by Fedex, DHL or EMS to the address you specify.

Can I change the shipping information after placing an order?

We understand that sometimes changes need to be made after placing an order. However, once an order is placed, we strive to process and ship it as quickly as possible. Therefore, we recommend reviewing your shipping information carefully before completing your purchase.
If you need to change your address, please contact our customer support team by email at info@tsurugi-kenshin.com immediately after purchase. We will do our best to assist you, but please note that we cannot guarantee that changes can be made after an order has been placed.

When will my order arrive?

At Tsurugi Kenshin, we understand the excitement of receiving your order promptly. Once your order is placed, our team will carefully prepare and package your items for shipment. The estimated delivery time depends on your location and the shipping method selected at checkout. Generally, orders within Japan are delivered within 3-5 business days, while international orders may take longer due to customs clearance and other factors.
International cross-border shipments can be difficult to deliver on the date and time requested due to varying traffic conditions and country-specific regulations.
For more specific information regarding the estimated delivery time of your order, please refer to the shipping confirmation email or contact our customer service team.

What about customs duties and value-added tax?

Customs duties and value-added tax (VAT) may be applicable depending on your country's import regulations. These additional charges are the responsibility of the customer and are not included in the product price or shipping cost. To determine the specific customs duties and VAT applicable to your order, we recommend contacting your local customs office or tax authority.
Unfortunately, we can't provide estimates or make these payments for you, but we're here to help guide you through the process if you have any questions.

What is VAT? (Reference:Taxation and Customs Union )

I haven't received my order yet. What should I do?

We apologize for any inconvenience caused by a delay in receiving your order. Please allow a reasonable amount of time for the delivery, taking into consideration any potential delays due to customs clearance or unforeseen circumstances. If you have not received your order within the estimated delivery time, please contact our customer support team by email at info@tsurugi-kenshin.com. We will investigate the issue and provide you with the necessary assistance to track and locate your package.

What is Return Policy?

We operate under a 7-day return policy, meaning you have a week from receiving your item to request a return.Upon receiving your product, please inspect it for defects or discrepancies with your order. Should any such issues arise,please contact us promptly.

Additionally, please note that as the Tsurugi Kenshin Online Store is based in Japan, all orders from Japan are shipped from our facilities in Japan. Consequently, we are unable to accommodate returns or exchanges for reasons unrelated to product defects after delivery.

For more details, please click here. Refund policy (tsurugi-kenshin.com)

Returns Due to Customer's Preference
If you wish to cancel or return your order for reasons other than defects, the refund will be the amount paid minus any shipping costs incurred. Upon receipt and verification of the product's condition at our warehouse in Japan, refunds will be processed within two weeks.

If you have any questions or concerns regarding our returns policy, please feel free to reach out to us. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Tsurugi Kenshin.

Cancellation Procedure and Fees

In order to cancel your order, it is necessary to contact our company before the items are shipped. Depending on the actual packaging status, a cancellation fee will be deducted.

If you cancel your order before the items are shipped, the total cancellation fee will range from 5% to 15%. (Excluding pre-order items)

At Tsurugi Kenshin, we take pride in our commitment to excellence and attention to detail. Each of our products is meticulously crafted to meet the highest quality and functionality standards. We understand that sometimes circumstances change, and we are here to assist you in any way we can.

If you have any further questions or require assistance regarding the cancellation procedure and fees, please do not hesitate to contact us. Our dedicated team is available to provide you with the utmost support and guidance.

Thank you for choosing Tsurugi Kenshin. We look forward to serving you with our exceptional products and unparalleled customer service.

Last update: 2024, 04/15

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Important Considerations

At Tsurugi Kenshin, we pride ourselves on the meticulous handcrafting of our products. Unlike machine-made items, each piece is uniquely crafted by skilled artisans, embracing slight variations that enhance its individuality. Please be aware that these characteristics are inherent to the handmade process and are not flaws. As such, we do not accept returns based on the following conditions:

In some cases, the manual process of repeatedly inserting and removing the hot blade from the handle may result in scorch marks, cracks, dents, or the presence of fine powder at the joint. These are not defects or damage, but are inherent to the handcrafted process. Please enjoy these unique characteristics as part of your knife's individuality.

I don't like the engraving. I would like to return or exchange it.

Each knife is individually hand engraved by skilled craftsmen. Due to this artisanal process, there may be variations in the visibility of the engraving, with some appearing faint or difficult to discern. These variations are not defects. In addition, the blade may not be perfectly centered on the handle; however, each knife is carefully inspected and selected by the craftsman to ensure it is safe for use.

In addition, the shape, appearance and color of the handles and sheaths may vary from piece to piece. These variations are due to differences in the timing of material procurement and the individual craftsman's techniques, ensuring that no two products have exactly the same appearance. Please appreciate these characteristics as the unique personality of each knife.

My knife has rusted. Can I return or exchange the product due to rust? How should I take care of it?

We regret that we cannot accept returns or exchanges due to rust. Please read the information below carefully and ensure diligent care and proper product storage.

Causes of Rust and Deterioration
All knives are susceptible to rust, depending on how they are handled. Knives with carbon steel blades, composite materials, or wooden handles are especially prone to rust and deterioration if stored in humid conditions or left with moisture and dirt on their surfaces for even short periods (approximately 10 minutes). Even knives made from stainless steel, which is inherently more rust-resistant, can still rust under the influence of chloride ions and other corrosive agents.

For example...
Although molybdenum vanadium steel is resistant to rust, it is not completely impervious. This is especially true after using the knife with seawater or highly acidic ingredients. It is important to wash the knife thoroughly with a neutral detergent and then dry it thoroughly with a dry towel. A characteristic form of rust on molybdenum steel is the development of pinhole-like spots, similar to tiny punctures made with a needle. Although this material is less susceptible to rust, it is not completely rustproof. Please handle it with care.

Prevention of Rust and Deterioration
To prevent rust and deterioration, it is crucial to consistently remove any moisture and dirt from both the handle and the blade after use. Properly cleaning, drying, and storing your knives in a dry environment will significantly enhance their longevity and maintain their condition.

Handling Instructions for Knives with Wooden Handles

DO NOT USE wooden-handled knives in a dishwasher or dryer. Heat shrinkage will cause the wood to deteriorate and crack, damaging the quality.
Products with carbon in the blade will also cause the blade to deteriorate.

While it is important to keep knives clean to prolong their life, washing them without overloading them is also essential. Failure to do so can result in poor sharpness from the food being cut, and depending on the season, it can also cause food poisoning due to the growth of bacteria. While cooking, wash the knife frequently for each ingredient and remove the water thoroughly before storing it carefully.